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RETURNS

 

Order from one of our iXXXi dealers
Too bad the item is not quite what you had in mind! Do you want to return something? Please check the return policy of the dealer/shop where you purchased the items.

Did you receive a wrong or broken item? Please contact the respective dealer from whom you ordered your items.

Order from our webshop www.ixxxi-jewelry.com
Too bad the item is not quite what you had in mind! You can return your order (partially) within 14 days after receipt. 

You can download the return form here.

1. Print and fill out the return form and pack the items (undamaged and unworn) in the original packaging. 
2. Register your return with a shipper of your choice. Fill in our return address: Attn. Return webhop, De Schacht 15, 5107 RD Dongen, The Netherlands. Stick the label on the top of your package. Make sure it is always readable.  
3. Bring your package to a service point of your selected shipper in your area. The return costs are for your own account. 
4. We will process your return within 14 workdays of receipt. We will refund your money, using the payment method you used.

When returning your item(s) always ask for a shipping receipt with a Track & Trace code and keep it safe! Without this code we cannot do anything for you, in case of loss by the shipping company. 

Did you receive a wrong or broken item? Please feel free to contact our customer service via info@ixxxi-jewelry.com.