All our items are shipped from the Netherlands. The shipping costs for your package depend on your postal address. Ordered on weekdays before 2 PM, shipped the same day. As soon as your package has been shipped, you will receive a track & trace code to follow the delivery.

Tracking shipments

After your order has been shipped, you will receive an e-mail from us with a link to track the shipment (please also check your spam folder to be sure). Please contact us at [email protected] in case of a delayed delivery or if the package is delivered to a person you do not know according to the tracking.

The package cannot be delivered

If your package cannot be delivered, it will be returned to us. The value of the package will be automatically credited. If you still wish to receive the items, please place a new order with a correct delivery address.

The package is damaged and/or empty or incomplete

If you notice that the package is damaged upon handover, please do not accept the package, so that the logistics partner can immediately draw up a damage report. If it is impossible to refuse receipt, please contact us immediately by e-mail after receiving the package at: [email protected]. We will then submit a damage report for you to our logistics partner. For this, it is necessary that we receive a photo of the damaged packaging.

I have received a wrong or broken item.

If you have received a wrong or defective item, please contact us immediately at [email protected]. Please state your order number in your e-mail and attach a photo of the wrong or broken item. We will contact you as soon as possible.

I have placed an order or bought jewelry from an (online) iXXXi dealer.

If you have not placed your order in our webshop and you still have a question about the delivery of your order, we would like to refer you to the relevant online iXXXi dealer.
If you have bought jewelry from one of our iXXXi dealers and you have a question about your purchased jewelry, we would like to ask you to contact or visit this iXXXi dealer.
We do not handle returns or complaints for orders that were not placed on our website.